Welcome to LiquidArtisans! We operate a special marketplace
which allows you to buy and sell unique items and/or services using our
website. Enjoy and please keep our house rules in mind!
1.1 Welcome to the LiquidArtisans platform (the 'Site'). We shall refer to our website and other services as our "Services" and LiquidArtisans will be addressed individually or collectively as "LiquidArtisans", "we", "us", or "our". Please read the following Terms of Service carefully before using the Site or any of our Services. By browsing our Site, you will be agreeing to our Terms. The Terms are in place for your benefit, so that you may be aware of your legal rights whilst using our services.
1.2 This document and any documents referred to within it will collectively make up the 'Terms of Service'.
1.3 Our "Services" include (a) the site, (b) the services provided by the site, (c) all information, content, text, linked pages, features, data, images, photos, graphics, music, sounds, video, messages, tags, programming, software, app services. Additional features added to or enhancing the Services are also subject to these Terms of Service. Content posted by Users using our Services will be "Your Content". Your Content does include your usernames, brand names, profile photos, listing images, listing description, videos, comments, reviews, and so forth.
1.4 Our services include an online platform that provides a virtual space for the sale of goods or services between a buyer ("Buyer") and seller ("Seller"), collectively known as "Users" or "Parties". The actual agreement for a sale is made directly between the Buyer and Seller. We are not privy to that agreement or any other agreement between Buyer and Seller. Parties to the transaction will be entirely responsible for the sales agreement between them in accordance to the listing of goods, warranties, terms of purchase, and the likes. We accept no obligations in connection to these agreements. That said, in the event of any problems with your order, we may step in to help (see section 11). We do not pre-screen Users or any of Your Content. We cannot guarantee the completion of a transaction.
1.5 We reserve the right to modify, change, suspend or terminate all or any part of this Site and/or Services at any time. We may release certain features or Services whilst still in beta mode, which may or may not function optimally or in a manner as the final version should function, and we shall not be held liable in such occurrences. We may also impose limits on some features or restrict access to parts of, or the entire Site or Service at our sole discretion without notice or liability.
1.6 We reserve the discretionary right to refuse you access to the Site or Service or to allow you to open an Account for whichever reason.
2.2 Users in possession of another Party’s personal data obtained through the use of our Services hereby agree that, they shall (a) comply with all relevant personal data protection laws, (b) allow the Party (owner of personal data) the right to remove their collected data from the user (receiver of personal data) from the database upon request.
3. Your Account
3.1 In order to use some of our Services, you will need to create an account with us. To follow are a few rules about accounts with LiquidArtisans:
3.1.1 You must be of the legal drinking age in your Country/Jurisdiction or older to use our Service.
3.1.2 You are honest and provide us with accurate information about yourself. It is not alright to falsify information or impersonate another individual or company on your account.
3.1.3 You are solely responsible for any activity on your account. In the event that you share an account with others, then the person whose name appears on the account will be held responsible for all activity. If you sign up as a business entity, you personally pledge that you have the authority to agree to our Terms on behalf of the business. Additionally, your accounts are non transferable.
3.1.4 As aforementioned, you are solely responsible for any activity on your account, therefore please remember to keep your login information and password secure!
4. Limited License
4.1 Subject to our Terms of Service, we grant you a limited and revocable license to use and access our Services. All proprietary Content, brand names, logos, trademarks, and other intellectual property displayed within the Site are the property of LiquidArtisans and where relevant, third party proprietors as set out in the Site. You wholly agree not to copy, replicate, republish, redistribute, mirror, or produce derivative works without our prior written consent.
5. Your Content
5.1 Content that you post using our Services belongs to you. This includes your usernames, brand names, profile and listing images, listing descriptions, comments, reviews, video, and so forth.
5.1.1 You are responsible for your own Content. You attest to the fact that you hold all required rights to your Content and that you are not violating or infringing on any third party's rights by posting it.
5.1.2 By posting your Content on our platform, you grant us a license to use it! This license grants us a non-exclusive, international, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare derivative works of your Content to promote the Services or our Site. We do not claim ownership to your Content, however we have your consent to use it in order to help us function and grow.
5.1.3 In the event that content you own or have rights to has been posted herein without your permission and you would like it removed, please do not hesitate to contact us. Should your Content infringe on another individual or company’s intellectual property, we will remove it.
5.1.4 You agree to not post any content that is abusive, offensive, obscene, vulgar, threatening, defamatory, or in violation of our Prohibited Items/Services section. Furthermore, you agree not to post any content that is fake, misleading or uses the Services in a manner that is deceptive or fraudulent.
6. Use of Our Services
6.1 We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services. You agree not to violate any laws pertaining to your use of the Services, including any local, state, federal and/or international laws that may apply.
6.2 You are responsible for paying all fees that you owe to us You are also solely responsible for the collection and/or payment of any necessary taxes for any sales or purchases that you make via our Services.
6.3 You agree not to try and obtain the source code of our services. Furthermore, you agree to not disrupt/harm or interfere with any of our services.
6.4 Violations of this policy could result in a variety of actions, such as any or all of the following: listing deletion, account suspension or legal action; if deemed necessary.
6.5 Should you believe that a User on our Site is violating these terms, please contact us.
7. Purchase and Payment
7.1 At present we only support Credit Card payments. Payments are processed via third-party payment channels which may vary depending on your location.
7.2 All sales on the platform are binding. Sellers are obligated to complete all transactions with the buyers in a prompt manner unless exceptional circumstances arise.
8. Seller Fees
8.1 We currently charge a monthly membership fee for listing with us and for the use of our Services, which includes the ability to sell your unique brand, products and services.
8.2 So long as your membership fee is being paid to us us, you will have full access to your User profile along with the ability to post unlimited listings in which you will be able to sell your products or services.
8.3 If you do not pay your membership fees, all your listings will be closed, and your profile will be obscured from public view. Furthermore, in the event of extenuating circumstances, disagreements and/or Your breach of our Terms, we reserve the right to terminate your membership at any time.
9. Seller Commission
9.1 Currently we do not take a commission from our sellers. Sellers get to keep all their profits! However, all third-party payment providers will charge you an additional fee for payment processing which you will be solely accountable for (this includes any shipping costs and taxes for transactions that are made on our Site).
NOTE: If you are interested in listing with us and would like to learn more about our membership plans, please go to our Contact Us page and drop us a line. We would love to hear from you!
10. Seller Responsibilities
10.1 It is the Seller’s responsibility to properly manage and ensure that all their information such as price and details of items, inventory and the likes will not be inaccurate or misleading in any way.
10.2 Pricing of items/services for sale must be determined by the Seller at his/her own discretion.
10.3 Unless there is an exceptional circumstance, Sellers are under obligation to deliver their items/services as described in a prompt manner. In the case of any exceptional circumstance, the seller must contact the Buyer to inform them about any delays or inability to complete the transaction.
10.4 Sellers should be able to issue additional receipts, credit card slips or tax invoices to the Buyer upon request.
11. Disputes Between Users
11.1 If you find yourself in a dispute with another user of our Services, we encourage you to contact the other party and try to resolve things amicably.
11.2 In the event that you are unable to resolve the dispute between you and another user, we may step in to help resolve it. If you would like us to be involved, please get in touch with us. We will do our best to help in good faith based on our policies. That said, we will not be able to make judgments regarding legal issues or claims.
11.3 Whether you are a Buyer or a Seller of an item/service, you are obliged to cooperate with us throughout the dispute resolution process. We may request that you provide all information relating to the dispute. Such requests would be directed to your designated email address. If we are unable to get a response from you, we may close the investigation or determine that the matter has been resolved.
11.4 Disputes as Buyer
11.4.1 There are two main types of disputes, one where the 'item is not delivered' and the seller is not responding to any of your attempts to communicate. The second type of dispute is where the 'item is significantly not as described'.
11.4.2 You may pursue a report about a transaction or contact your card provider to pursue any chargeback options that may be available to you from your card provider. However, you may not pursue both options at the same time or seek double recovery in respect of the same transaction. If you raise a dispute with the Seller and subsequently file a chargeback with your card provider, we will close your report and not get involved.
11.4.3 If you received a refund or exchange from the Seller, you may not report that transaction.
11.4.4 If an item was not delivered, we will ask the Seller to provide proof of shipping and delivery that can be tracked online. If the Seller fails to do so, we will resolve the dispute in you favour.
11.4.5 If the item/service is significantly not as described, and both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we have about the item. We will exercise our decision-making authority based on numerous factors, including the description of the item at the point of purchase, communications between you and the seller as well as any other documentation provided. Any decisions made by us are final.
11.5 Disputes as Seller
11.5.1 As a Seller, we encourage you to communicate actively with your Buyer, especially if there are any issues or exceptional circumstances. We urge you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.
11.5.2 For items not delivered, we will contact you to request for proof of shipping. The documentation must clearly show that you have shipped the item to the buyer's delivery address as reflected on the sales receipt. The documentation must be able to be tracked online showing the date the item was sent and the official acceptance of the item by the shipping company and the status update that the item was delivered (Buyer's acceptance). This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided, we may resolve the dispute in favour of the buyer.
11.5.3 In the case of items not as described, we will review the item description and images that were provided at the time of purchase. If both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, including the description of the item at the point of purchase, communications between you and the Buyer as well as additional documentation provided. Any decisions made by us are final.
11.5.4 If the Buyer attempts to pursue any chargeback options, we will close the dispute so as to prevent double recovery.
12. Disputes with Us
12.1 If you are upset with us, please let us know and hopefully we can resolve your issue. If we are unable to resolve the issue, these rules will govern any legal dispute involving our Services:
12.1.1 Governing Law. LiquidArtisans's local laws govern the Terms of Service. The local laws are dependent on the location of incorporation. These laws will then apply no matter where in the world you live.
12.1.2 You agree that any dispute or claim arising from the Terms will be settled by arbitration where possible. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis: class arbitrations and class actions are not permitted. Any decisions made by the arbitrator will be deemed final.
13. Changes to the Terms
13.1 We are constantly updating and improving our Service so that we may find ways to provide you with new and innovative features and tools. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.
13.2 We may revise the Terms of Service but the most current version will always be at this link.
13.3 We will try, when possible and reasonable, to contact you to let you know about significant changes to any of the documents referred to in these Terms of Service. We may make contact through the system or via email.
13.4 The current version of the Terms of Service contains the only terms that apply to our relationship with you. Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version.
14. Prohibited Items/ Services
LiquidArtisans is not a curated marketplace. However, for a variety of reasons we prohibit certain types of items from our marketplace. Some of these items present legal risks to our community.
It is the Seller's responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance to local laws' of the marketplace's incorporation. For the Seller’s convenience we have provided a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale. We will update this guideline from time to time where necessary.
If an item/service is found to be in violation of this policy, we may subject the Seller to a range of adverse actions, including listing deletion, account suspension, account termination and legal action
The following types of items are prohibited:
Drugs and drug paraphernalia
Medicine, medicinal instruments and items with objectionable medical claims. Listings are prohibited to make claims such as having a causal relationship between a substance and the prevention, cure or treatment of a disease or condition.
I. Live animals and insects
II. Ivory or bones, including tusks, elk ivory, fossilized ivory and wooly mammoth ivory from ivory- producing animals.
III. Human beings, human remains, body parts and items made from human remains, except for hair
IV. Hazardous materials which are flammable, explosive, corrosive, radioactive material, poisonous or otherwise dangerous
V. Items or listings that promote, support or seek to engage users in illegal activity
VI. Items or listings that promote, support or glorify hatred and seek to discriminate and/or demean on the basis of race, religion, gender, gender identity, disability or sexual orientation
VII. Items that infringe copyright laws including, but not limited to, unauthorized sales of eBooks
VIII. Counterfeit items
IX. Unauthorized resale of tickets
X. Stolen or Illegal goods
XI. Illegal services not limited to prostitution
XII. Pornography and adult material and services including, but not limited to, pornographic books, magazines, videos and pictures
XIII. Used undergarments and intimate items
XIV. Recalled items or items that present unreasonable risk of harm
XV. Mislabeled goods
XVI. And any other items illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities.
If you see a listing that violates our policies, please contact us.
15. Contact, Feedback & Complaints
If, for any reason, you need to reach us please click on Contact Us. We always value hearing from our users and are interested in learning about ways in which we can improve the Service. By providing your feedback you agree that you are giving up any rights you have over said feedback so that we may use and allow others to use it, without any restriction and without any payment to you.
Returns and Refund Policy
1. Application for Returns/Refunds
1.1 Subject to the terms and conditions in this Refund and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund for an item purchased on LiquidArtisans.
1.2 Before you apply for a return/refund with us, we encourage you to contact the other party and try to resolve the dispute amicably.
1.3 As a Buyer, you may apply for a refund/return in 2 cases. One, where the 'item is not delivered'. Two, where the 'item is significantly not as described'.
1.3.1 'Item is not delivered' is when the buyer has not received the item within a reasonable timeframe.
1.3.2 'Item is significantly not as described' is defined when the Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer. Or, The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
1.3.3 If the item has been damaged during shipping, please contact your seller to raise this issue with the shipping company.
1.4 Buyer may not apply for the return of the Item and/or refund due to a change of mind.
2.1 As a Buyer
2.1.1 You may pursue a report about a transaction or contact your card provider to pursue any chargeback options that may be available to you from your card provider. However, you may not pursue both options at the same time or seek double recovery in respect of the same transaction. If you raise a dispute with us and subsequently file a chargeback with your card provider, we will close your report.
2.1.2 If you have received a refund/exchange from the seller, you may not report that transaction.
2.1.3 If the 'item is not delivered' we will ask the seller to provide proof of shipping and delivery that can be tracked online. If the seller fails to do so, we will resolve the dispute in you favour.
2.1.4 If the 'item is significantly not as described', and both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the seller as well as any documentation provided. All decisions made by us are final.
2.2 Disputes as a Seller
2.2.1 As a seller, we encourage you to communicate actively with your buyer especially if there are any exceptional circumstances. We encourage you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.
2.2.2 For 'items that are not delivered' we will contact you to request for proof of shipping. The documentation must clearly show that you have shipped the item to the buyer's address as reflected on the sales receipt. The documentation must be able to be tracked online showing the date the item was sent and the official acceptance of the item by the shipping company and the status update that the item was delivered (buyer's acceptance). This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided then we may resolve the dispute in favour of the buyer.
2.2.3 For 'items not as described' disputes, we will be reviewing the item description and images that were provided at the time of purchase. If both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the buyer as well as any documentation provided. All decisions made by us are final.
2.2.4 If the buyer attempts to pursue any chargeback options, we will close the dispute in order to prevent double recovery.
3.1 When returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
3.2 The cost of returning the item will be mutually agreed on between the Buyer and Seller
4.1 We will do our best to facilitate the refund from the Seller. If the Seller refuses to comply or has taken an unreasonable amount of time (more than 2 weeks) to do the refund, we encourage our Buyers to employ the chargeback option. If you need help with this, please contact us.